Política de Garantia

This page explains how warranty coverage works for devices sold on aphone-renew. Final coverage days and exclusions will be confirmed with the client before launch; the structure below is ready to replace with binding terms.

What is covered

Functional defects that appear under normal use within the published warranty window for the product. Coverage details may vary by device condition grade and are shown on the product page when applicable.

What is not covered

• Physical damage, liquid damage, or unauthorized repairs
• Normal wear and cosmetic aging
• Software issues caused by user accounts, iCloud/Google locks, or third-party apps
• Accessories not sold with the device, unless listed

How to open a claim

Contact us via WhatsApp, the Contact page, or your customer account. Provide the order number, a short description of the issue, and photos/video when requested. We will confirm next steps (diagnosis, repair, replacement, or refund per policy).

Related pages

See also Refund and Returns Policy, Product Inspection Process, and Device Condition Guide.